"Unexpected Error Support Code: 62VG-X8MT1” when opening Microsoft® Excel® or Microsoft® Word in CCH® ProSystem fx® Engagement or Workpaper Manager.
"Unexpected Error Support Code: 62VG-X8MT1” when opening Microsoft® Excel® or Microsoft® Word in CCH® ProSystem fx® Engagement or Workpaper Manager.
This support code is caused by a hung instance of Microsoft® Excel® or Microsoft® Word.- Close all Microsoft® Excel® or Microsoft® Word files.
- Right-click on the Task Bar and select Task Manager.
- Or use Ctrl+Alt+Delete and click Task Manager.
- Click on the Processes tab and sort by process Name.
- For Microsoft Windows 8.1 and higher, click the Details tab.
- Right-click and choose End Process on any of the following:
- Excel.exe
- Excel.exe*32
- Winword.exe
- Test the Microsoft® Excel® or the Microsoft® Word workpaper to see if you still receive the support code.
- If you still receive the support code, reboot the machine.
If the error doesn't resolve, then the previous network configuration and Microsoft® SQL Server configuration needs to be cleared. - Follow the link: How do I use the CCH® ProSystem fx® Engagement or Workpaper Manager Configuration Utility?
- Find and perform the steps under the sections "Networking" and "Cleaning Up Old Entries: to clean up old entries made by the utility:"
- Relaunch Engagement or Workpaper Manager and see if the issue resolves.
- If error still persists, contact CCH Wolters Kluwer Support and ask for a representative.
If the error is accompanied by support code 62VG-57UK1, you will need to uninstall and reinstall just the Engagement program. Microsoft® Office was recently upgraded, reinstalled, or repaired then Engagement or Workpaper Manager will need to be repaired