"Unable to open workpaper" when opening Microsoft® Word, but Microsoft® Word still opens from CCH® ProSystem fx® Engagement or Workpaper Manager.

"Unable to open workpaper" when opening Microsoft® Word, but Microsoft® Word still opens from CCH® ProSystem fx® Engagement or Workpaper Manager.

"Unable to open workpaper" when opening Microsoft® Word, but Microsoft® Word still opens from CCH® ProSystem fx® Engagement or Workpaper Manager.

  1. Close all open Word documents.
  2. Open a blank Word document outside of  Engagement or Workpaper Manager.
  3. Select File > Options > Add-Ins.
  4. At the bottom click the drop-down menu and select Disabled Items from the Manage list 
  5. Click Go.
  6. If epace.dot is listed select the addin and click Enable.
  7. Click Close.
  8. At the bottom of the Add-ins pane, select Word Add-ins from the Manage list
  9. Click Go.
  10. If the epace.dot addin is unchecked, click the checkbox to re-enable epace.dot.
  11. Click OK.
  12. If epace.dot is not listed, it will need to be replaced.
  13. If the addin is present and the error persists; there may be a hung instance of WINWORD.EXE on the workstation.
    1. Press Ctrl+Alt+Delete on the keyboard and click on Task Manager.
    2. Click on the Details tab of the Task Manager window.
    3. If the process name WINWORD.EXE exists, highlight the process and click End task.
    4. Click File > Exit to close out of Task Manager.
  14. If there are no hung instances of WINWORD.EXE, check for a Microsoft App Store installation of Microsoft Office.