The CCH® ProSystem fx® Engagement or Workpaper Manager functions no longer appear in Microsoft® Outlook®.

The CCH® ProSystem fx® Engagement or Workpaper Manager functions no longer appear in Microsoft® Outlook®.

The CCH® ProSystem fx® Engagement or Workpaper Manager functions no longer appear in Microsoft® Outlook®.

Beginning with Microsoft® Outlook® 2010, there is no longer a separate ribbon or tab for CCH® ProSystem fx® Engagement or Workpaper Manager. The functions for Engagement or Workpaper Manager are now found under the Add-Ins tab in Microsoft® Outlook®. 

The following below are potential resolutions:
  • Check to see if the addin is loaded:
  1. Close Microsoft® Outlook®. 
  2. Press Ctrl+Shift+Esc to open Task Manager and close any instance of Outlook.exe under Processes or Details. 
  3. Open Microsoft® Outlook® and check if the functions are still missing.
  4. If the functions are still missing, go to File > Options > Add-Ins and verify that the WP Outlook Addin is not listed under Disabled Application Add-Ins or Inactive Application Add-Ins. 
    • If it is disabled, do the following:
      1. In the Manage box, select Disabled Items and click Go. 
      2. Select WP Outlook Addin and click Enable. 
      3. Click Close. 
      4. Continue with the steps for inactive addins below. 
    • If it is inactive, do the following:
      1. In the Manage box, select COM Add-Ins and click Go. 
      2. Select the box for WP Outlook Addin and click OK.  
  • Re-register the Engagement or Workpaper Manager addin:
  1. From the keyboard, press Windows + S.
  2. Type cmd in the Search window to locate the Command Prompt.
  3. Right-click on Command Prompt and choose Run as Administrator. 
  4. In the Command Prompt window, type CD "C:\Pfx Engagement\Common"
  5. Press Enter. 
  6. Depending on the version of Microsoft® Outlook® installed, type the following commands:
    • For 32-bit installations of Microsoft® Outlook®, type regsvr32 oladdin.dll and press Enter. A message will display indicating if the file was registered successfully or not. Click OK on the message. 
    • For 64-bit installations of Microsoft® Outlook®, type regsvr32 pfx.engagement.oladdin64.dll and press Enter. A message will display indicating if the file was registered successfully or not. Click OK on the message. 
  7. If the file registers successfully, check Microsoft® Outlook® to see if the functions are back. 
  8. If the file does not register or the functions still do not appear, rename the Common folder and run a repair of Engagement or Workpaper Manager per the following article, how to repair an existing install of CCH® ProSystem fx® Engagement or Workpaper Manager. 
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