Microsoft® Word documents open minimized or open behind other windows when opened from CCH® ProSystem fx® Engagement or Workpaper Manager.

The following include several possible resolutions. You should test opening Word from Engagement or Workpaper Manager after each set:

• Check for a hung instance of Word:
  1. Close all Word files.
  2. Open Task Manager and check Details for any WinWord.exe files running. If they are running, select them and click End Task. 
• Delete epace.dot from the %appdata%\Microsoft\Word\Startup\ folder.
  • How to replace the epace.dot in CCH ProSystem fx Engagement or Workpaper Manager
• Check %appdata%\Microsoft\Templates for ~$Normal.dot and ~$NormalEmail.dot. If they are present, delete them. 
• Uninstall and reinstall the Engagement or Workpaper Manager ribbons.
  • How to uninstall or reinstall a CCH® ProSystem fx® Engagement, Workpaper Manager, or Knowledge Coach Ribbon.
• Clear the Registry key for DotXlaUpdate:
  1. Close Engagement or Workpaper Manager and all other open programs.
  2. Press Windows Key+R.
  3. Type regedit, and click OK to open the Registry Editor.
     • Warning! Changing a registry key can cause serious errors if done incorrectly. Prior to making any changes, make a backup of the existing registry key by right-clicking on the folder containing the key in the registry and choose Export.Then save the export file to a safe location to import later if needed. 
  4. Browse to HKCU\SOFTWARE\ProFxENGAGEMENT30\WM.
  5. Double-click DotXlaUpdate, delete the existing Value data string, and click OK.
  6. Reboot the computer.
  7. Launch Engagement or Workpaper Manager from the shortcut on the Desktop.

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