Microsoft® Word documents open minimized or open behind other windows when opened from CCH® ProSystem fx® Engagement or Workpaper Manager.

Microsoft® Word documents open minimized or open behind other windows when opened from CCH® ProSystem fx® Engagement or Workpaper Manager.

Microsoft® Word documents open minimized or open behind other windows when opened from CCH® ProSystem fx® Engagement or Workpaper Manager.

The following include several possible resolutions. You should test opening Word from Engagement or Workpaper Manager after each set:
  • Check for a hung instance of Word:
    1. Close all Word files.
    2. Open Task Manager and check Details for any WinWord.exe files running. If they are running, select them and click End Task. 
  • Delete epace.dot from the %appdata%\Microsoft\Word\Startup\ folder.
  • Check %appdata%\Microsoft\Templates for ~$Normal.dot and ~$NormalEmail.dot. If they are present, delete them. 
  • Uninstall and reinstall the Engagement or Workpaper Manager ribbons.
  • Clear the Registry key for DotXlaUpdate:
    1. Close Engagement or Workpaper Manager and all other open programs.
    2. Press Windows Key+R.
    3. Type regedit, and click OK to open the Registry Editor.
      • Warning! Changing a registry key can cause serious errors if done incorrectly. Prior to making any changes, make a backup of the existing registry key by right-clicking on the folder containing the key in the registry and choose Export.Then save the export file to a safe location to import later if needed. 
    4. Browse to HKCU\SOFTWARE\ProFxENGAGEMENT30\WM.
    5. Double-click DotXlaUpdate, delete the existing Value data string, and click OK.
    6. Reboot the computer.
    7. Launch Engagement or Workpaper Manager from the shortcut on the Desktop.
  • https://support.cch.com/kb/solution/000072543/000072543